5628 CAPE TWON - Qi2.2 Semi-Solid State Magnetic Wireless Power Bank 10000mAh

As power banks contain batteries, THE HOOD currently ships power banks only to Hong Kong, Macau, and Mainland China. Shipping to other international destinations is currently unavailable.

Orders are normally dispatched within 3 business days after payment confirmation. Pre-order items or products requiring special arrangements may require additional processing time.

Hong Kong delivery normally takes around 1–2 business days after dispatch. Available Hong Kong delivery methods include SF Express, JD Express, SF Store, and SF Locker. A suitable courier will be arranged based on the order details, delivery address, and actual shipping conditions. Hong Kong delivery starts from HKD10.

Macau orders will be shipped by SF Express. The shipping fee is HKD30. Actual delivery time may vary depending on the delivery address, courier arrangement, public holidays, and other external factors.

Mainland China orders will be shipped from our Shenzhen warehouse in Mainland China by SF Express land transport. The shipping fee is HKD20. Actual delivery time may vary depending on the destination, courier arrangement, customs clearance, public holidays, and other external factors.

Free shipping is available for orders over HKD545 / USD70. Available shipping methods and final shipping fees will be shown at checkout.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, FPS, PayMe, PayPal, AlipayHK, WeChat Pay, and Alipay CN.

If you need to make changes to your order, please email us within 24 hours after placing your order at enquiry@thehoodproduction.com. Once an order has been processed, packed, or dispatched, changes may no longer be possible.

If your item arrives damaged, incorrect, or faulty, please contact us within 7 days of receiving your order and provide your order number, issue details, and clear photos or videos for verification. Except for confirmed quality issues, power banks are generally not eligible for return or exchange. All return or exchange requests must be approved by our customer service team before any item is sent back.

Q1: Do THE HOOD power banks have safety certification?
A: THE HOOD power banks comply with applicable safety requirements, and the qualified specifications are clearly marked on the product or packaging. Detailed certification information and specifications may vary by model. Please refer to the product packaging, product images, and product page for details.

Q2: How long is the warranty for power banks?
A: THE HOOD power banks come with a 6-month warranty. The warranty only applies to product quality or functional issues under normal use. It does not cover human-caused damage, accidental damage, normal wear and tear, or issues caused by improper use.

Q3: Does the power bank support magnetic charging?
A: Yes. THE HOOD power banks are equipped with magnetic charging functionality and can attach to phones or magnetic phone cases that support magnetic charging. The actual magnetic strength may vary depending on the phone model, case thickness, magnetic ring position, and material.

Q4: Does it support MagSafe?
A: Models with magnetic charging can be used with MagSafe-compatible phones or MagSafe-compatible phone cases. For better magnetic attachment, we recommend using a phone case with a built-in magnetic ring.

Q5: Why does the charging speed vary?
A: Charging speed can be affected by many factors, including the phone’s remaining battery level, phone temperature, whether the phone is being used while charging, charging protocol, phone model, charging cable, wireless charging alignment, and ambient temperature. When the phone battery is already high, the temperature is high, or the phone is being used while charging, the system may automatically reduce charging speed to protect the battery.

Q6: Is it normal for magnetic wireless charging to be slower than wired charging?
A: Yes. In general, wired charging is faster and more stable than wireless charging. Magnetic wireless charging is designed mainly for convenience, portability, and easier alignment. Actual charging speed may vary depending on the phone and usage conditions.

Q7: Can I use my phone while it is charging?
A: Yes, but using your phone while charging may cause both the phone and power bank to become warmer, and it may also affect charging speed. For long gaming sessions, video recording, or heavy power usage, we recommend pausing use or switching to wired charging.

Q8: Is it normal for the power bank to get warm during use?
A: Slight warmth during charging or discharging is normal, especially during fast charging or wireless charging. If you notice abnormal heat, swelling, odor, deformation, leakage, or failure to charge properly, stop using the product immediately and contact customer service.

Q9: Can I bring the power bank on a plane?
A: THE HOOD power banks comply with applicable safety requirements, and the qualified specifications are clearly marked on the product or packaging. In general, they can be carried onboard in carry-on baggage.

According to aviation safety regulations, power banks usually cannot be placed in checked luggage and must be carried with you. Requirements for capacity, quantity, and carrying methods may vary by airline and region. We recommend confirming with your airline before departure.

For whether a specific product includes China 3C certification and a product traceability QR code, please refer to the product images and product description page.

Q10: What should I be aware of when using the power bank?
A: Avoid using or storing the product in high-temperature, humid, or direct sunlight environments. Do not impact, disassemble, puncture, or squeeze the product. Do not use damaged charging cables or chargers that do not meet the required specifications. If the power bank is not used for a long time, we recommend charging it periodically to maintain battery condition.

Q11: Why is my phone not charging even after magnetic attachment?
A: Please check whether your phone supports wireless charging, whether the phone case is too thick or does not support magnetic attachment, whether the magnetic position is aligned, and whether the power bank still has battery. A phone case without a magnetic ring may affect both attachment and charging performance.

Q12: What is not covered by the warranty?
A: The warranty does not cover human-caused damage, accidental drops, water damage, unauthorized disassembly, incorrect use, improper charging, surface scratches, normal wear and tear, natural battery aging, or damage caused by using non-standard accessories.