Terms and Conditions

Legal Information

Terms & Conditions

Important information about using this website, placing orders, payments, warranties, and The Hood services.

Agreement

Please read before using this website.

By visiting or using this website, you agree to be bound by these Terms and Conditions. The Hood Limited may update this page from time to time without prior notice.

User Registration

Registration may be required to access selected website services and member functions.

  • Provide accurate and complete personal information.
  • Keep your account and password secure.
  • The Hood may refuse or terminate registration at its discretion.

Eligibility to Purchase

To place an order, you must provide valid purchase and payment information.

  • A valid credit card or PayPal account may be required.
  • Billing, contact, and payment details must be accurate.
  • Anti-fraud and credit checks may be performed when needed.
Orders

Payment and order processing.

Orders are processed only after successful payment authorization. The Hood reserves the right to refuse or reject orders when necessary.

1

Place Order

2

Payment Check

3

Order Review

4

Fulfilment

Payment Method

If your card issuer, bank, or payment account cannot authorize payment, the order will not be recognized as paid.

Currency

The currency used on this website is Hong Kong Dollar.

Tax & Duties

International orders may be subject to local taxes, customs fees, duties, or import charges according to local laws.

Product information.

We make reasonable efforts to keep product descriptions and website content accurate. However, product information may not always be complete, current, or error-free.

  • Product images are for reference only.
  • Actual products may vary slightly from images.
  • Image difference alone is not a valid reason for return.

Order acceptance.

The Hood may refuse or reject an order at its sole discretion.

  • Pricing or product description errors.
  • Payment authorization failure.
  • Purchase eligibility requirements not met.
Warranty

Maintenance Under The Hood.

For products labeled “Maintenance Under The Hood,” warranty service may be available within the guaranteed period. Please keep proof of purchase for warranty purposes.

Warranty Contact

Send a photo of your invoice to The Hood customer service team.

  • WhatsApp: +852 4645 0926
  • Email: enquiry@thehoodproduction.com

Coupons & Discounts

Discount codes cannot be exchanged for cash, gifts, or other products. Store coupons and website discount codes may have different terms.

Website Liability

Website information is provided on an “as is” basis. Users are responsible for evaluating information before relying on it.

Liability

Website use and limitations.

The Hood does not guarantee uninterrupted website access, error-free service, or virus-free servers. Users are responsible for protecting their own devices and data.

Force Majeure

We are not liable for delays or failures caused by events beyond our control, including fire, flood, accidents, government action, strikes, or equipment failure.

Personal Data

By using this website, you consent to the handling of personal data provided through website usage and transactions.

Third-Party Websites

This website may link to third-party websites. The Hood is not responsible for their availability, content, products, or services.

Ownership & Copyright.

All website content, including text, images, sound, graphics, product materials, and related intellectual property, belongs to The Hood unless otherwise stated.

  • No reproduction without permission.
  • No unauthorized publishing or distribution.
  • No modification or commercial exploitation of website content.

Disputes & Governing Law.

Any dispute related to this website shall be subject to the decision of The Hood Limited. These terms are governed by the laws of Hong Kong S.A.R.

  • Hong Kong S.A.R. law applies.
  • Hong Kong courts have jurisdiction.
  • In case of inconsistency, the Chinese version shall prevail.
Need Help?

Contact The Hood.

Whether by phone, WhatsApp, or email, our team is ready to help with product questions, orders, warranty, and service issues.

Telephone

+852 3996 7147

WhatsApp

+852 4645 0926

Terms & Conditions

Use this website with confidence and care.

Please review these Terms and Conditions regularly for updates or changes.