FAQ

Support Center

Frequently Asked Questions

Shipping, delivery, payment methods, and order management information.

Do you ship internationally?

Yes. We offer worldwide shipping.

How long does delivery take?

Orders are typically dispatched within 3 business days after payment confirmation.

Hong Kong

1–2 business days after dispatch.

International

Economy Shipping: 7–25 business days

SF Express International: 2–11 business days

How much is shipping?

Free Shipping

Orders over HKD545 / USD70

Or self pick-up at The Hood Kwai Fong Store.

Hong Kong Delivery

SF Express
HKD10

International Delivery

Economy Shipping
SF Express International

Starting From

USD4
Depending on destination and parcel weight.

What shipping methods are available?

Hong Kong

  • SF Express
  • JD Express
  • SF Store Pickup
  • SF Locker Pickup

International

  • Economy Shipping
  • SF Express International

What payment methods do you accept?

Visa
Mastercard
American Express
PayPal
FPS
PayMe
Bank Transfer
Alipay HK
WeChat Pay
Octopus

How can I change my order?

Please contact us within 12 hours after placing your order.
Need Help?

Contact Customer Service

For order updates, shipping inquiries, or product support.

enquiry@thehoodproduction.com