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One-time free exchange service for eligible products purchased from The Hood official website and The Hood branded e-commerce platforms.
All products purchased from The Hood’s official website are covered by The Hood’s warranty service. Customers may apply for a one-time free exchange within 180 / 365 days from the order effective date if the product is damaged or has quality issues under normal use.
Warranty service applies to product damage or functional issues under normal use. Exchange requests must include proof of purchase.
If the original product is discontinued, an equivalent replacement or alternative compensation will be provided.
Eligible The Hood products may be covered by either 180-day or 365-day warranty service, depending on product type.
One-time free exchange within 180 days from the order effective date for covered damage or quality issues.
One-time free exchange within 365 days from the order effective date for covered damage or quality issues.
Warranty service applies only to phone cases, tablet or iPad cases, and MacBook cases purchased from The Hood’s official website and other The Hood branded e-commerce platforms.
Other electronic products, such as power banks and wireless chargers, are covered according to the warranty terms stated on the original product packaging.
Contact customer service with your order information and product issue. Once approved, return instructions will be provided.
If the product issue meets warranty conditions, The Hood will cover the exchange shipping cost and resend the product using an economy shipping method.
Contact The Hood customer service with your order number, proof of purchase, and photos of the issue.
One-time warranty exchange support for eligible The Hood products within the applicable warranty period.
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