SHIPPING AND DELIVERY
All items are carefully prepared before shipping to ensure quality and safe delivery.
Orders usually need 2-3 business days of processing before they are shipped out. Please note that shipping time does not include processing time.
SHIPPING TIMES
All orders are shipped with tracking, so you can follow your package once it has been dispatched.
Please note that some orders may experience delays due to peak seasons, customs processing, weather, or local carrier conditions.
United States:
- Standard Shipping: 7-15 business days after dispatch
- Priority Shipping: 3-5 business days after dispatch
- Express Shipping: 2-3 business days after dispatch
With Standard Shipping, your order may be delivered by your local postal service or local delivery carrier.
SHIPPING PRICES
- Standard delivery - $8.95 | Free for orders above $100
- Priority delivery - $12.95
- Express delivery - $19.95
The final shipping cost will be shown at checkout before payment.
TRACKING
Every order includes tracking information. Once your package has been shipped, you will receive a tracking number by email.
You can use this tracking number to follow your parcel’s journey to your door.
PLEASE NOTE
- If your order contains multiple items, some products may be shipped separately.
- Magnetic power banks or electronic accessories may ship separately from the rest of your order.
- Additional shipping time or shipping fees may apply depending on the item and destination.
- We do not deliver to PO boxes or parcel stations.
Q1: What should I check before purchasing?
A: Please first confirm which connector your device requires, such as USB-A, Type-C, Lightning, or Micro USB. Different phones, tablets, earbuds, power banks, and computers may require different connectors. Before purchasing, please make sure the connector and charging specifications are suitable for your device.
Q2: Which connectors does THE HOOD charging cable series support?
A: THE HOOD charging cable series supports multiple common connectors, including USB-A, Type-C, Lightning, and Micro USB. It is suitable for daily charging of phones, tablets, earbuds, power banks, and other small electronic devices.
Q3: What fast-charging combinations does the Multi PD Fast Charging Cable support?
A: The Multi PD Fast Charging Cable supports the following charging combinations:
Type-C to Type-C: up to 60W
Type-C to Lightning: up to 22.5W
USB-A to Lightning: up to 12W
USB-A to Type-C: up to 60W
Actual output may vary depending on the charger, device model, battery level, temperature, and charging protocol.
Q4: What functions does the Multi-Adaptor Charging Cable have?
A: The Multi-Adaptor Charging Cable combines multiple adaptor connectors, a charging cable, and a storage case in one compact kit. It includes USB-A, Type-C, Lightning, and Micro USB connectors, making it suitable for travel, commuting, office use, and daily carry.
Q5: Does it support fast charging?
A: Fast charging depends on the product model, connector combination, charger, and whether the device supports fast charging. To achieve higher charging speeds, the charger, device, and connector combination must all support the required fast-charging standard.
Q6: Why may the actual charging speed not reach the maximum rated power?
A: Charging speed can be affected by many factors, including charger output, the maximum charging power supported by the phone or device, battery level, temperature, whether the device is being used while charging, connector combination, and charging protocol. When the device battery level is high or the device temperature is high, the system may automatically reduce charging speed to protect the battery.
Q7: Does a Type-C connector always mean fast charging?
A: No. Type-C is only a connector type. Whether it can fast charge depends on the charger, device, cable specifications, and charging protocol. Even with a Type-C connector, the charging speed may still be normal speed if the charger or device does not support fast charging.
Q8: Can it be used for data transfer?
A: Yes. Both THE HOOD Multi PD Fast Charging Cable and Multi-Adaptor Charging Cable support charging and data transfer.
The Multi-Adaptor Charging Cable also supports data transfer even when using the included adaptor connectors. Actual transfer speed and compatibility may vary depending on the device model, connector type, system settings, and the connected device.
Q9: Why can some cables charge but not transfer data?
A: Some charging cables on the market are designed only for charging and may not include data transfer wiring. Even if two cables look similar, the internal structure of a charging cable and a data cable may be different. THE HOOD Multi PD Fast Charging Cable and Multi-Adaptor Charging Cable both support data transfer, but actual performance still depends on the device and system support.
Q10: Does it support video output or external displays?
A: General charging cables and multi-adaptor charging cable kits are mainly designed for charging and data transfer. They may not support video output, external displays, HDMI, or high-speed video transmission. If you need video output, please use a dedicated cable or adaptor that supports video transmission.
Q11: Can it charge multiple devices at the same time?
A: The multi-connector design is mainly intended for switching between different devices. It is not recommended to charge multiple devices at high power at the same time. For stability and safety, we recommend connecting one main device at a time.
Q12: How long can the Multi PD Fast Charging Cable extend?
A: The Multi PD Fast Charging Cable features a retractable design with a maximum length of approximately 100cm. It supports multiple adjustable lengths, such as around 20cm, 40cm, 60cm, 80cm, and 100cm, making it convenient for different usage scenarios.
Q13: What should I pay attention to when using the retractable cable?
A: When using the retractable cable, we recommend pulling and retracting both sides evenly. Avoid pulling only one side or using excessive force, as this may affect the retractable mechanism. When storing the cable, retract it slowly to avoid sudden snap-back or cable damage.
Q14: What materials are used for the Multi PD Fast Charging Cable?
A: The Multi PD Fast Charging Cable uses an ABS outer shell and high-flexibility TPE cable material, offering everyday durability and convenient storage. The mirror-finish surface gives it a more stylish look.
Q15: Is the Multi-Adaptor Charging Cable convenient for travel?
A: Yes. The Multi-Adaptor Charging Cable combines commonly used connectors, a charging cable, and storage functions into a compact case. It is easy to place in a handbag, backpack, or luggage, reducing the need to carry multiple cables and adaptors.
Q16: Does the Multi-Adaptor Charging Cable have a phone stand function?
A: Yes. The kit includes a built-in phone stand design for simple support, making it suitable for watching videos, video calls, or temporary phone placement. Actual stability may vary depending on the phone size, weight, and placement angle.
Q17: Can the kit store a SIM card or SIM eject pin?
A: The Multi-Adaptor Charging Cable includes small storage slots for accessories such as a SIM eject pin, SIM card, or memory card. Actual storage capacity should be based on the product images and the physical product design.
Q18: Why can some devices not charge with a certain connector?
A: Different devices may have different charging protocols, connector directions, voltage and current requirements, and system restrictions. If charging does not work, please first check whether the connector is inserted correctly, whether the device supports that connector, whether the charger outputs normally, and whether the cable is connected properly.
Q19: What safety precautions should I follow when using the charging cable?
A: Avoid pulling, bending, pressing, or pinching the cable. Do not use it in high-temperature, humid, or wet environments. Do not use damaged cables, exposed wires, or loose connectors, as they may cause unstable charging or safety risks.
Q20: How should I clean and maintain it?
A: We recommend gently wiping the shell and cable with a soft dry cloth. Avoid using alcohol, corrosive cleaners, or excessive water for cleaning. Do not expose the product to direct sunlight, high temperatures, or humid environments for long periods.
Q21: What should I do if it cannot charge after I receive it?
A: Please first check whether the charger, device, connector direction, and cable connection are correct. You may also try testing with another charger or device. If it still does not work properly, please contact THE HOOD customer service team with your order number, issue details, and photos or videos for follow-up.
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