Yes. We offer worldwide shipping for most products. Please note that power banks contain batteries and are currently available for Hong Kong, Macau, and Mainland China delivery only.

Orders are typically dispatched within 3 business days after payment confirmation. Hong Kong delivery usually takes 1–2 business days after dispatch. International Economy Shipping usually takes 7–25 business days, while SF Express International usually takes 2–11 business days after dispatch.

Free shipping is available for orders over HKD545 / USD70, or for self pick-up at THE HOOD Kwai Fong Store. Hong Kong delivery by SF Express starts from HKD10. International delivery fees depend on destination and parcel weight, starting from USD4.

Hong Kong orders may be delivered by SF Express, JD Express, SF Store Pickup, or SF Locker Pickup. International orders may be shipped by Economy Shipping or SF Express International, depending on destination and available courier options.

Yes. As power banks contain batteries, THE HOOD currently ships power banks only to Hong Kong, Macau, and Mainland China. Macau orders are shipped by SF Express with a HKD30 shipping fee. Mainland China orders are shipped from Shenzhen by SF Express land transport with a HKD20 shipping fee.

We accept Visa, Mastercard, American Express, PayPal, FPS, PayMe, bank transfer, Alipay HK, WeChat Pay, and Octopus. Available payment methods may vary depending on your location and checkout currency.

Please contact us within 12 hours after placing your order. Once an order has been processed, customized, packed, or dispatched, changes may no longer be possible.

For Taiwan orders, SF Express may require the recipient’s Taiwan ID number for delivery and customs clearance. Please enter the recipient’s Taiwan ID number in the designated checkout field when required.

Please email enquiry@thehoodproduction.com with your order number, product name, and enquiry details. For product issues, clear photos or videos will help us follow up more quickly.

In most cases, products purchased from THE HOOD official website cannot be returned or exchanged unless the item arrives damaged, incorrect, or faulty. Please contact us within 7 days from the date of confirmed receipt.

Sale items, clearance items, promotional-priced items, made-to-order items, DIY items, personalized items, used items, damaged items, and items without original packaging, tags, accessories, or gifts are generally not eligible for return or exchange.

Selected premium protective case series may include up to 365-day warranty service, while selected standard protective case series may include 180-day warranty service. Warranty applies to eligible protective cases purchased from THE HOOD official website and covers qualifying product issues under normal use.

Electronic products such as power banks, wireless charging stations, and iPad Pencil products follow the warranty terms shown on the product page or packaging. THE HOOD power banks and iPad Pencil products include 6-month warranty service for eligible quality or functional issues.

Warranty does not cover normal wear and tear, scratches, pattern fading, aging, accidental damage, improper use, loss, theft, water damage, damage caused by corrosive liquids, or damage caused by non-standard accessories.

MagSafe compatibility depends on the selected case type. Styles marked as MagSafe, Magnetic, or MagSafe Compatible are designed to work with MagSafe accessories and magnetic wireless chargers.

Most THE HOOD phone cases support wireless charging. Thick accessories, card holders, magnetic wallets, metal parts, or certain decorative materials may affect wireless charging performance.

Most phone case styles include a raised camera lens frame to help reduce direct contact between the camera lens and flat surfaces. Actual protection design may vary by case type and phone model.

GoldenSnap is THE HOOD’s modular magnetic case system. Selected GoldenSnap phone cases support interchangeable magnetic back panels, allowing customers to switch between different materials, finishes, and designs.

Some Galaxy Z Fold8 / Fold8 Ultra clear magnetic cases use a front-frame coverage design. To reduce edge lifting, we recommend using THE HOOD dedicated smaller-size front screen protector instead of a standard large-size or full-coverage tempered glass protector.

THE HOOD offers multiple screen protector options, including privacy screen protectors, matte anti-glare protectors, blue-light blocking protectors, HD clear tempered glass, and selected high-quality Corning® Gorilla® Glass screen protectors.

A privacy screen protector helps reduce side-angle viewing so the screen is mainly visible to the direct user in front of the phone. It is useful in public transport, offices, lifts, and other public places.

THE HOOD screen protectors are designed to provide smooth and responsive touch for daily use. Actual touch performance may vary depending on the protector type, installation, device model, and screen condition.

Selected THE HOOD camera lens protectors are made with Corning® Gorilla Glass® clear 9H tempered glass and an aviation aluminum metal lens ring for high transparency and everyday camera lens protection.

Under normal installation and use, the camera lens protector is designed to maintain image clarity and flash performance. Please keep the lens protector clean and install it carefully to avoid dust, oil, or misalignment.

Please confirm your AirPods model before purchasing. AirPods, AirPods 3, AirPods 4, AirPods Pro, AirPods Pro 2, and AirPods Pro 3 may have different charging case shapes, cutouts, and connector designs.

We do not recommend using alcohol, disinfectant alcohol, corrosive cleaners, or strong cleaning products on printed AirPods cases, as they may affect the printed surface. Use a soft dry cloth or slightly damp cloth instead.

Yes. THE HOOD iPad cases currently include an Apple Pencil slot. The slot size is designed according to the Apple Pencil supported by each iPad model. Third-party iPad pencils may not always be fully compatible.

Yes. THE HOOD iPad cases currently support auto sleep and wake. If the function does not work, please confirm that the selected iPad model is correct and contact customer service for assistance.

Please confirm your Apple Watch case size before choosing a band. THE HOOD Apple Watch bands are available for 38–41mm, 42–46mm / 49mm, and Apple Watch Series 10 - 42mm options. Series 10 - 42mm should be selected carefully to avoid confusion with older 42mm models.

THE HOOD MacShield Ultra MacBook Case supports selected MacBook Air and MacBook Pro models, including MacBook Air 15.3-inch M2/M3, MacBook Air 13.6-inch M2/M3, MacBook Pro 14.2-inch, MacBook Pro 13.3-inch 2016–2020, and MacBook Air 13.3-inch 2018–2020. Please confirm your exact MacBook model and year before ordering.

Yes. THE HOOD power banks include magnetic charging functionality and can attach to compatible phones or magnetic phone cases. Actual magnetic strength and charging performance may vary by phone model, case thickness, magnet position, and material.

THE HOOD power banks are sold with applicable safety specifications and product parameters. They can generally be carried on board as cabin luggage. For China 3C certification and product traceability QR code information, please refer to the product images and product description.

T3 supports wireless charging and MagSafe but is not foldable. T6 supports wireless charging without MagSafe and is not foldable. T8 supports wireless charging without MagSafe and is foldable. T9 supports wireless charging and MagSafe and is foldable. The Qi2 25W model supports magnetic fast charging, active cooling, and foldable design.

Among THE HOOD’s current 3-in-1 wireless charging station range, the Qi2 25W Magnetic Cooling 3-in-1 Foldable Wireless Charging Stand is the fastest charging model. Actual speed may still depend on phone model, system limits, battery level, temperature, and charger output.

Yes. Both THE HOOD Multi PD Fast Charging Cable and Multi-Adaptor Charging Cable support charging and data transfer. The Multi-Adaptor Charging Cable also supports data transfer when using the included adaptor connectors, subject to device and system compatibility.

No. Type-C is a connector type, not a guaranteed fast-charging standard. Fast charging depends on the charger, device, cable specifications, connector combination, and supported charging protocol.