Warranty

Customer Service

Warranty & Exchange Policy

Eligible products purchased from The Hood official website and designated The Hood branded e-commerce platforms may receive a one-time free replacement within the applicable warranty period.

Overview

180 / 365-day warranty.

Eligible products are covered for either 180 or 365 days depending on product type. If a covered product develops qualifying damage or a quality issue under normal use, customers may apply for one free replacement within the applicable warranty period.

Eligibility

Warranty service applies to product damage or functional issues under normal use. Exchange requests must include proof of purchase.

Original order number required.
Proof of purchase required.
Clear photos of the product issue may be required.
Warranty replacement must follow the original order item, including the same style, pattern, color, and model. Changes are not accepted.

Replacement

Warranty replacement is based on the original order item. If the original product is discontinued or out of stock, The Hood may provide an alternative product of equivalent value, subject to availability.

One-time warranty replacement only.
If the replacement product has a quality issue, The Hood may provide further assistance based on the circumstances.
Products over 365 days from purchase date are no longer eligible.

Warranty replacement rule: Except where the original product is discontinued or out of stock, all warranty replacements must follow the original order item. Changes to another style, pattern, color, or model are not accepted. If the original product is discontinued or out of stock, The Hood may provide an alternative product of equivalent value, subject to availability.

Warranty Periods

Two levels of coverage.

Eligible The Hood products may be covered by either 180-day or 365-day warranty service, depending on product type.

180-Day Warranty Service

One-time free exchange within 180 days from the order effective date for covered damage or quality issues.

DuoGuard Gleam Case MagSafe Compatible / DuoGuard Mirror Case MagSafe Compatible

Hybrid Plus / Hybrid Plus MagSafe Compatible

GoldenSnap Back Panel Magsafe / GoldenSnap Mirror Panel Magsafe

FoldGuard Magnetic Case

Superior Mirror Case / Superior Mirror Case MagSafe Compatible

Gleam Case MagSafe Compatible

Magnetic Clear Case

Superior Wooden Case / Superior Wooden Case MagSafe Compatible

NEW STYLUS PEN For iPad

New Flippy Leather Pouch (MagSafe Compatible)

Smart Folio Case

Saffiano Leather Band

365-Day Warranty Service

One-time free exchange within 365 days from the order effective date for covered damage or quality issues.

DuoGuard Hinge Cover Case MagSafe

GoldnSnap Main Case

Golden Case / Golden Case MagSafe Compatible / Superior Mirror Camera Stand Case MagSafe Compatible

Gleam Camera Stand Case MagSafe Compatible

Detachable Clear Case / Detachable Y Fold Case / Detachable Omni Case

MacShield Ultra MacBook Case

Covered products.

Warranty service applies only to phone cases, tablet or iPad cases, and MacBook cases purchased from The Hood’s official website and other The Hood branded e-commerce platforms.

Phone cases.
Tablet / iPad cases.
MacBook protective cases.

Electronic products.

Other electronic products, such as power banks and wireless chargers, are covered according to the warranty terms stated on the original product packaging.

Not Covered

Screen protectors and camera lens protectors.
Metal camera lens protectors.
AirPods cases.
Phone straps.
Other accessory products.
Sale, clearance, and promotional-priced items.
Made-to-order, DIY, and personalized items.

Excluded Damage

Fading of printed designs.
Natural wear and tear.
Product aging from normal use.
Intentional damage.
Scratches or defects caused by corrosive liquids.
Improper use.
Loss, theft, or accidental damage.
Employee discount purchases.

Exchange Process

How to apply.

Contact customer service with your order information and product issue. Once approved, return instructions will be provided.

Contact Service

Provide Proof

Approval Email

Replacement

Please provide your order number, proof of purchase, and photos of the product issue. After approval, the customer must return the item to the designated address. Return shipping cost is borne by the buyer.

Shipping

Exchange shipping.

Economy shipping method.

If the product issue meets warranty conditions, The Hood will cover the exchange shipping cost and resend the product using an economy shipping method.

Contact Details