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Terms and Conditions

Thank you for visiting our website, http://thehoodproduction.com (“Website”). This website is owned and cooperated by The Hood Limited (“The Hood”, “we”, “our company”). Please read through carefully this legal agreement of Terms and Conditions of Use (“Agreement”) page and notice that by using this site or any part of it, you agree that you have read carefully these Terms and Conditions and that you accept and agree to be bound by the Agreement without any modifications. The Hood reserves the absolute discretion to interpret this legal agreement. We may revise these terms and conditions from time to time by updating this page without any notice. We suggest that you visit and have a check this Terms and Conditions page from time to time so as to check for any updates or changes that it might be made.

User Registration

You are required to register be our member to fully enjoy the service and function provided by this website. During the registration you agree that you have provide us your accurate and complete personal information. Our company has the absolute discretion for our register and membership policy. Not limited to the rights to change required information needed to be our member, refuse registration of any user and to terminate any registered account without any explanation and prior notice to the account owner.

In case you want to change your personal information, please login in to this website and made changes. In using this website, you agree to accept the responsibility for keeping your account and password secure and confidential. If the security of your account has been compromised or if there is any unauthorised use of your account, our company is not responsible or liable for any loss or damages resulting from this.

Eligibility to Purchase

To place any purchases orders with us, you must in possession of a valid credit card issued by a licensed bank which is acceptable by our company for payment or be in possession of a valid PayPal account. You also need to make sure that the personal and payment details (email address, real name, phone number, billing information and other requested information as indicated on the website) that you provided to us be valid, accurate, and most up-to-date. When you place purchase order with us, you authorised our company to process charges on your credit card and PayPal account in the total purchase amount of your order. You also authorised us to use your personal information provided to perform appropriate anti-fraud checks such as credit checks. Please refer to our “Return Policy” for more information about how we use your personal data.

Payment Method

If your card issuer, bank or payment account refuse to or cannot authorise payment to our company, the order will not be recognised as paid order and we will not deliver the product and be liable for any loss or damage resulting from delivery delay.

If you have registered an account on this website and have decided to The Hood your personal information with us, your information will only be used to process transactions that you have initiated and securely stored on our systems. In the absence of negligence on our parts, we will not be liable for any loss or damage you may suffer if any third party procures unauthorised access to any data you provide when using our Services.


The currency we use in this website is Hong Kong Dollar. 

Tax And Duties

If you are buying goods for delivery to an international address (non Hong Kong addresses), you’re responsible for any relevant taxes, customs and duties on the order in accordance with the relevant state laws.
Occasionally, this process can take longer, and orders may be held by local customs. In that event, we will try wherever possible to resolve this issue, however, local customs may contact you as the designated importer.

Product Description

We will made every reasonable effort to ensure the content and the product descriptions on the website are accurate and completed. However, we do not guarantee that the content and product descriptions are accurate, completed, up-to-date or error-free. Pictures of the products on this website for reference use only. You are not able to return a product only because it does not correspond exactly to its picture in this website.

Order Acceptance

Our company reserves the right, at its sole discretion, to refuse or reject your order for any reason. Reasons that may result in your order being refuse including but not limited to the followings:

  1. a) We identify a pricing or product description error;
  2. b) Your card issuer, bank or PayPal account refuse to or cannot authorise payment to our company;
  3. c) You do not meet the eligibility criteria to purchase as set out in this statement;

In case of any problems arise about the order placement, please feel free to contact us.

Warranty Policy

Please refer to the product’s inner and outer packaging for detailed instructions on how to use and care for the product. We recommend saving and capturing a photo of the receipt for future warranty purposes. The Hood offers maintenance services for products labeled as “Maintenance Under The Hood”. If you have a product within the guaranteed period, please send a photo of your invoice via WhatsApp at +852 46450926 or email it to enquiry@thehoodproduction.com. The Hood’s customer service team will handle the repairs.

Coupon and discount code

Any useable discount coupon codes in this website cannot be exchanged for cash, gift or any other products and are subjected to the source terms and conditions of use. All kinds of The Hood shop coupons and discounts are not usable in this website.

Disclaimer of Liability

While we will made every reasonable effort to ensure that the contents of this website is accurate, reliable and up to date, we are not liable for any loss or damages caused by or arising from any user’s reliance on the information obtained from or through this Website. It is your responsibility to evaluate the information and other content materials available through this Website. The information contained on this website is provided on an “as is” basis and we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this website or the information, products, services, or related graphics contained on this website for any purpose. Any reliance you place on such information is therefore at your own risk and those information are subject to change at any time without any notice.

Liability and use loss

Our company does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses. We recommend all users of the Site to ensure you have the most updated anti-virus software installed. We are not liable for any loss or damage. You agreed that it is solely at your own risk by using this Website, and you assumed full responsibility of all loss: Including but not limited to: indirect or consequential loss or damage, or any loss or damage arising from loss of data or profits arising out of, or repairs of any equipment and/or software that you use in connection with this Website.

  1. a) Force Majeure If any situation happened which beyond the control of our company, we shall not be liable for any delay or failure in our performance caused by or resulting from acts of fire, flood, accident, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond the control of our company.
  2. b) Personal data In using this Website, you may give us some of your personal data. By using this Website, you consent with us to use and handle your personal data.
  3. c) Third party websites Please notice that this Website may contain hyperlinks to any third party websites like Facebook. We are not responsible for the availability of, or any content materials contained in, or obtained through, any such third party websites, and shall not be liable for any loss or damages arising from those websites or from the information, products or services supplied through such websites. If you have any queries raised for these third party websites, please contact the respondents of those websites. In addition, no linking to this Website is allowed without prior written permission.
  4. d) Ownership & Copyrights All copyright and other intellectual property such as text, images, sound and other materials on this site are owned by The Hood, and are protected by copyright laws and other intellectual property rights. The contents of this Website are intended solely for the purposes of promoting and marketing our business and related products. You are not allowed to reproduce, publish, transmit, distribute, display, modify or exploit in anyway of this Website. The Hood reserves the right to modify, vary or discontinue any contents or any products and services available on this website without any prior notice.


Should any dispute arise which related to this website, the decision of our company (The Hood Limited) shall be final.

General Provisions

If any part of Agreement in this Website are found invalid by any court of competent jurisdiction, that specific part of provisions shall be deemed to be omitted without affecting the validity of the remaining agreement of the Website. This agreement shall be governed by and construed in accordance with the laws of the Hong Kong S.A.R. By accessing and continuing your use of this website, you agree to submit to the jurisdiction of the courts of Hong Kong S.A.R in respect of any matters or disputes arising under this website.


In case of inconsistency between this English version and the Chinese version, this Chinese version shall prevail.