1. Do you ship internationally?
   Yes, we offer worldwide shipping.
    
2. How long does it take to deliver my products?
   Typically, products will be dispatched within 3 business days after receiving the payment.
   
   Hong Kong address:
   1 to 2 business days shipping time after dispatch
   
   Outside Hong Kong:
   Economy Shipping – 7 to 25 business days after dispatch SF Express International – 2 to 11 business days after dispatch.
    
3. How much is the shipping fee?
   Free shipping – for orders over HKD545/ USD70 or self pick-up at The Hood Kwai Fong Store
   
   Deliver to Hong Kong address:
   SF Express – HKD10
   
   

   Outside Hong Kong:
   Economy Shipping/ SF Express International – cost depends on weight & destination, starting from USD4

   
    

4. What are the shipping methods?
   
   Hong Kong:
   1.) The Hood Kwai Fong Store Pick-up
   2.) SF Express
   3.) SF Store
   4.) SF Locker
   
   

   Outside Hong Kong:
   1.) Economy Shipping
   2.) SF Express International

    

5. What payment methods do you accept?
   We accept the following payment methods:
   
   1.) Order online and pay at The Hood Kwai Fong Store (HK)
   2.) VISA/ Mastercard/ American Express Credit Card
   3.) Bank transfer/ Payme/ FPS
   4.) Paypal
   5.) Alipay HK/ WeChat Pay/ Alipay CN
   6.) Octopus Card
    
6. How can I make changes to my order?
   Simply email us within 12 hours at enquiry@thehoodproduction.com
    
7. What is the location of The Hood Store?
   The Hood Store: Shop No 492,Metroplaza ,223 Hing Fong Road, Kwai Fong
   Business Hour: 12pm-9pm, Mon-Sun

   Tel.: +852 31021209
   Whatsapp: +852 54056307

Use an alcohol free disinfectant wipe to gently clean you case. Also, you can create a gentle cleaning solution with a mixture of warm water and mild soap. Take a soft clean cloth and wet it in your soap mixture.

Clean the case or other accessory with the cloth but remember to avoid the ports on your devices. After cleaning the product, use a dry microfiber cloth to absorb any extra droplets.

If you would like to place your case into the UV Sanitizing Box for sterilization, please remember to follow the safety instructions of the UV Sanitizing Box and do not overexpose to the ultraviolet light that may be harmful to your eyes and skin.

Reminder: Do not clean your products with any organic solvents such as the alcohol and bleach especially the printings. The colour may fade from your favourite garments (such as the denim jeans) onto the products caused by the frictions especially the light-colored cases.