5295 Comfy Happy Bunny Milk Tea - Qi2.2 Semi-Solid State Magnetic Wireless Power Bank 10000mAh

As power banks contain batteries, THE HOOD currently ships power banks only to selected destinations, including Hong Kong, Macau, Mainland China, the United States, the United Kingdom, and selected European regions.

Selected European destinations may include Germany, France, Italy, Spain, Portugal, the Netherlands, Poland, Sweden, Austria, Belgium, Finland, Denmark, Ireland, Norway, Switzerland, and other supported European countries. If a destination is not available at checkout, it means power bank delivery to that region is currently unavailable.

Orders are normally dispatched within 3 business days after payment confirmation. Pre-order items or products requiring special arrangements may require additional processing time.

Hong Kong delivery usually takes around 1–2 business days after dispatch. Available Hong Kong delivery methods include SF Express, JD Express, SF Store, and SF Locker. A suitable courier will be arranged based on the order details, delivery address, and actual shipping conditions. Hong Kong delivery starts from HKD10.

Macau orders will be shipped by SF Express. The shipping fee is HKD30. Actual delivery time may vary depending on the delivery address, courier arrangement, public holidays, and other external factors.

Mainland China orders will be shipped from our Shenzhen warehouse by SF Express land transport. The shipping fee is HKD20. Actual delivery time may vary depending on the destination, courier arrangement, customs clearance, public holidays, and other external factors.

For overseas power bank orders, free shipping is not available. International shipping fees vary depending on the destination, parcel weight, and available courier service. The final shipping fee and available shipping options will be shown at checkout.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, FPS, PayMe, PayPal, AlipayHK, WeChat Pay, and Alipay CN.

If you need to make changes to your order, please email us within 24 hours after placing your order at enquiry@thehoodproduction.com. Once an order has been processed, packed, or dispatched, changes may no longer be possible.

If your item arrives damaged, incorrect, or faulty, please contact us within 7 days of receiving your order and provide your order number, issue details, and clear photos or videos for verification. Except for confirmed quality issues, power banks are generally not eligible for return or exchange. All return or exchange requests must be approved by our customer service team before any item is sent back.

Q1: What should I check before purchasing?
A: Before purchasing, please confirm whether your phone or device supports magnetic charging, wireless charging, or wired charging, and check whether it requires Type-C, Lightning, or another connector. Different phone models, case thicknesses, and magnet positions may affect magnetic alignment and charging performance.

Q2: Which devices are THE HOOD power banks compatible with?
A: THE HOOD power banks are suitable for a wide range of phones and electronic devices that support wireless charging, magnetic charging, or Type-C wired charging. Actual compatibility may vary depending on the phone model, system limitations, case thickness, magnet position, and charging protocol.

Q3: Does it support MagSafe / magnetic charging?
A: Selected THE HOOD power banks support magnetic charging and can be used with MagSafe-compatible iPhone models or magnetic phone cases. Non-magnetic cases, overly thick cases, metal accessories, stands, card holders, or magnetic wallets may affect magnetic strength or charging performance.

Q4: Does it support wireless charging?
A: Selected THE HOOD power banks support wireless charging. Please make sure your phone or device supports wireless charging. Actual charging speed may vary depending on the phone model, battery level, temperature, case thickness, and charging protocol.

Q5: Does it support wired charging?
A: This depends on the product model. Selected THE HOOD power banks support Type-C wired input or output, which can be used to charge the power bank itself or charge compatible devices. Please refer to the product page and packaging for the exact supported functions.

Q6: How fast does it charge?
A: Actual charging speed depends on the power bank output, the maximum charging power supported by your phone or device, battery level, temperature, whether the device is being used while charging, and whether wireless or wired charging is used. When the phone battery level or temperature is high, the system may automatically reduce charging speed to protect the battery.

Q7: Why is wireless charging slower than wired charging?
A: Wireless charging transfers power through induction coils, which naturally involves some energy loss. Therefore, it is usually slower than wired charging. Case thickness, magnetic alignment, device temperature, and ambient temperature may also affect wireless charging efficiency.

Q8: Is it normal for the power bank to get warm during charging?
A: Mild warmth during wireless charging or fast charging is normal. If the power bank or phone becomes unusually hot, gives off an unusual smell, swells, deforms, or cannot charge normally, please stop using it immediately and contact THE HOOD customer service for follow-up.

Q9: Can I charge my phone with a case on?
A: Yes, but we recommend using a MagSafe-compatible or magnetic phone case. Overly thick cases, metal materials, magnetic wallets, cards, stands, or other accessories may affect magnetic strength and wireless charging performance. If charging is unstable, please remove the case or accessories and test again.

Q10: Is the power bank suitable for everyday carry?
A: Yes. THE HOOD power banks are designed for commuting, travel, office use, and everyday carry. Magnetic models help reduce cable clutter and are convenient for charging on the go, while wired output models are suitable for more stable charging or multi-device use.

Q11: Can I bring the power bank on a flight?
A: In general, power banks within the allowed capacity range can be carried on board as cabin luggage, but they must not be placed in checked baggage. Different airlines and regions may have different rules regarding capacity, quantity, and carrying methods. Please check with your airline before departure. Product capacity and specifications are subject to the product page and packaging.

Q12: Which regions can THE HOOD power banks be shipped to?
A: THE HOOD power banks can be shipped to Hong Kong, Macau, Mainland China, the United States, the United Kingdom, and selected European regions. Major European destinations include Germany, France, Italy, Spain, Portugal, the Netherlands, Poland, Sweden, Austria, Belgium, Finland, Denmark, Ireland, Norway, Switzerland, and other selected European countries.

As power banks contain batteries, different countries, regions, and courier channels may have different restrictions on battery products. Actual available destinations, shipping methods, shipping fees, and delivery time will be shown at checkout.

Q13: Why are power banks not available for shipping to some countries?
A: Power banks contain lithium batteries, and some countries, regions, or courier channels have stricter transportation rules for battery products. If a destination cannot be selected at checkout, it may mean that shipping to that region is temporarily unavailable or requires a different logistics arrangement.

Q14: Does the power bank have safety certifications?
A: THE HOOD power banks are marked with relevant safety specifications and product parameters according to the product type and sales region. Whether a specific product includes China 3C certification, a product traceability QR code, or other regional certifications should be checked on the product images, product description page, and packaging.

Q15: How do I recharge the power bank?
A: Please use a suitable charger and cable to recharge the power bank. We recommend using a charger that meets safety standards. Avoid using unknown, damaged, or unstable chargers. During charging, place the power bank in a ventilated, dry, and stable location.

Q16: Can the power bank be charged and used at the same time?
A: Some power banks may support pass-through charging, but charging and discharging at the same time for long periods may increase product temperature and affect charging efficiency or battery lifespan. For safer and more stable use, we recommend avoiding long periods of charging the power bank while it is charging your phone.

Q17: How should I maintain the power bank?
A: Avoid keeping the power bank in high-temperature, humid, direct sunlight, or in-car environments for long periods. Do not drop, press, disassemble, puncture, or expose it to water. If the product is not used for a long time, we recommend keeping it partially charged and recharging it from time to time to maintain battery condition.

Q18: How should I clean the power bank?
A: Unplug all cables and stop charging before cleaning. Gently wipe the surface with a soft dry cloth. Avoid using alcohol, bleach, corrosive cleaners, or excessive water, as these may affect the outer shell, internal circuit, or product safety.

Q19: Does the power bank come with a warranty?
A: THE HOOD power banks come with a 6-month warranty. The warranty applies only to eligible product quality or functional issues under normal use. It does not cover user-caused damage, accidental damage, normal wear and tear, improper use, water damage, unauthorized disassembly, or issues caused by non-compliant chargers.

Q20: What should I do if the power bank cannot charge after I receive it?
A: Please first check whether the power bank has battery power, whether the cable works properly, whether your phone supports the corresponding charging method, and whether the phone case or accessories are affecting charging. You may also try another charger, cable, or device for testing. If it still does not work properly, please contact THE HOOD customer service with your order number, issue details, and clear photos or videos for follow-up.

Q21: Can I return or exchange the power bank?
A: If the item arrives damaged, incorrect, or faulty, please contact THE HOOD customer service within 7 days of receiving your order and provide your order number, issue details, and clear photos or videos for verification. Except for confirmed quality issues, power banks are generally not eligible for return or exchange. All return or exchange requests must be approved by our customer service team before any item is sent back.